Aurora Post Office in 525 North Broadway

Customer Reviews about Aurora Post Office:

• ★ ☆ ☆ ☆ ☆
  Twice over the past two weeks, the postman (who I assume is an alternate) has filled my mailbox with packages and taken the remainders back to this location instead of the apartment clubhouse, where they go 9.9 times out of 10. Now, I have to schedule redelivery, and my last two packages are now apparently lost. No attempt at redelivery and no explanation from ANGIE at this location as to where they might be. She at first tried to throw the apartment under the bus, saying that they were delivered there, but she was shut down when she realized that the tracking hadn't been updated for three days when they weren't redelivered. She was rude from this point onward, apparently not satisfied that she was wrong. So she assured me that the morning supervisor, who I imagine must be her superior, because she had no information whatsoever, would call me before 4 p.m. today "whether or not" he had answers about my packages. As I write this, it's past 4:30 and ANGIE's superior has gone home for the day, apparently none the wise than ANGIE. I asked her three times how long the process of discovering a package might take, but in true governmental legalese, she indicated that she could give me no answers without passing the case on to someone one. Typical. I asked her to sympathize with the bad reviews this place has accrued, as well as with my past experience of not even getting someone to answer the phone there, but it the silence from that office seems to suggest that I was right in calling this the worst waste of taxpayer money I've ever seen. If you want your mail delivered, you're better off with FedEx or UPS. Don't forgive this location because they service "all of Aurora." There are other branches. It's just unfortunate that this is the brain center of the crippled organization that is Aurora's USPS. FOLLOW-UP: It's now been an entire week since the post office supposedly launched its investigation into my missing parcels. Meanwhile, no one from the post office has contacted me requesting more information, to let me know the progress of the investigation, or even to follow up with me about my experience. Disgraceful.
  By Justin Howard Query, October 21, 2016

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About Aurora Post Office in Aurora